Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the estimated delivery time for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, delivery may take 10-14 business days depending on your location and the white-glove service requirements.
Do you offer a warranty on BertaStore products?
Yes, all our home products come with a 12-month limited warranty covering manufacturing defects. We stand behind the quality and craftsmanship of every item we sell.
What is your return policy for home goods?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal so you can monitor your shipment's progress in real-time.
Are the materials used in your products eco-friendly?
BertaStore is committed to sustainability. We prioritize ethically sourced wood, organic textiles, and recycled packaging materials whenever possible to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for larger home investments.